FAQ

Ordering

Will I receive an order confirmation?

Yes. You should receive a confirmation email within an hour of order placement. You will also receive a shipment confirmation with a tracking number once your package has been prepared for shipment.

Will I be charged sales tax?

When required by law, sales tax will be included in online purchases and reflected in your cart total during checkout.

Can I cancel or change my order?

Yes. You may cancel or change your order at any point before shipment by contacting us here.

Why did you call me to verify order information?

We may contact you with questions about your shipping address, product information, or credit card information to ensure that your order is processed correctly.

Does ScoopMate offer a reseller program?

Yes. Please click here to request more information about the program.

Shipping

Can I ship to a PO Box or APO/FPO address?

Yes. Typically, customers put APO in the City field and AE or AP in the State field. You may also ship to a PO Box.

Where will my package ship from?

Packages ship from our corporate office in Springfield, MO.

How long will it take my order to be delivered?

In general, shipments to Canada and the United States take no longer than 3-10 business days. International orders vary by location.

Why is tracking showing that my package hasn’t moved in a couple days?

Packages that ship through FedEx SmartPost use a combination of FedEx and USPS shipping methods, which can delay tracking scans. It may take a couple days to update tracking information online once a shipment is scanned.

How do I check my order status?

Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us here.

Care and Use

How do I properly store the ScoopMate brand product?

ScoopMate products can be stored in a any dietary supplement, as well as a utensil drawer.

How do I clean my ScoopMate product?

You may wash your ScoopMate products by hand with soap and warm water or in the dishwasher.

Manufacturing

What type of plastic are ScoopMate products made from?

The ScoopMate™ is made of of BPA free plastic.

Are ScoopMate products BPA free?

Yes. All ScoopMate products are – and always have been – BPA free.

Are ScoopMate products patented?

Yes. ScoopMate products are protected under U.S. patents pending.  We aggressively protect our intellectual property rights.

Are ScoopMate products lead-free?

Yes.

Do ScoopMate products meet European government standards?

Yes.

Where are ScoopMate products made?

Our corporate offices are located in Springfield, MO.  Our products are designed and manufactured right here in Springfield, MO.

Warranty and Replacement

Where do I ship my returns or exchanges?

Ship returns or exchanges to:

Attn: Customer Service

621 W Plainview RD

Springfield, MO 65807

 

Please include a note stating why you are exchanging or returning the product. We will reimburse you for the full purchase price, minus shipping costs.

How do I file a warranty claim?

For customers residing in the United States or Canada, please fill out the warranty claim form here. For customers outside of the U.S. and Canada, please contact the store where you purchased your product.

Are my products covered under warranty?

Yes, all of our products come with a limited lifetime warranty and a 100% satisfaction guarantee. If your ScoopMate product fails during normal use, please fill our warranty claim form here. Please keep the bottle until you receive an e-mail confirmation from us regarding your warranty.

Product Specifics

What are the dimensions of the ScoopMate products?

Dimensions vary by product and are displayed in the “Product Details” section at the bottom of each product page.

Are ScoopMate products dishwasher safe?

Yes.  All pieces are dishwasher safe.  We recommend using the top rack.

Didn’t find the answer you were looking for? Please email us here.