Yes. You should receive a confirmation email within an hour of order placement. You will also receive a shipment confirmation with a tracking number once your package has been prepared for shipment.
When required by law, sales tax will be included in online purchases and reflected in your cart total during checkout.
Yes. You may cancel or change your order at any point before shipment by contacting us here.
We may contact you with questions about your shipping address, product information, or credit card information to ensure that your order is processed correctly.
Yes. Please click here to request more information about the program.
Yes. Typically, customers put APO in the City field and AE or AP in the State field. You may also ship to a PO Box.
Packages ship from our corporate office in Springfield, MO.
In general, shipments to Canada and the United States take no longer than 3-10 business days. International orders vary by location.
Packages that ship through FedEx SmartPost use a combination of FedEx and USPS shipping methods, which can delay tracking scans. It may take a couple days to update tracking information online once a shipment is scanned.
Upon order completion, you will receive an email confirming your order. You will also receive a shipment confirmation and tracking number via email once your package has been prepared for shipment. If you have questions about your order status or did not receive the email, please contact us here.
ScoopMate products can be stored in a any dietary supplement, as well as a utensil drawer.
You may wash your ScoopMate products by hand with soap and warm water or in the dishwasher.
The ScoopMate™ is made of of BPA free plastic.
Yes. All ScoopMate products are – and always have been – BPA free.
Yes. ScoopMate products are protected under U.S. patents pending. We aggressively protect our intellectual property rights.
Our corporate offices are located in Springfield, MO. Our products are designed and manufactured right here in Springfield, MO.
Ship returns or exchanges to:
Attn: Customer Service
621 W Plainview RD
Springfield, MO 65807
Please include a note stating why you are exchanging or returning the product. We will reimburse you for the full purchase price, minus shipping costs.
For customers residing in the United States or Canada, please fill out the warranty claim form here. For customers outside of the U.S. and Canada, please contact the store where you purchased your product.
Yes, all of our products come with a limited lifetime warranty and a 100% satisfaction guarantee. If your ScoopMate product fails during normal use, please fill our warranty claim form here. Please keep the bottle until you receive an e-mail confirmation from us regarding your warranty.
Dimensions vary by product and are displayed in the “Product Details” section at the bottom of each product page.
Yes. All pieces are dishwasher safe. We recommend using the top rack.
Didn’t find the answer you were looking for? Please email us here.